Urban Tele-Mental Health Coordinator

Full-time @Strides Toronto in Social services
  • Post Date : May 19, 2023
  • Apply Before : June 4, 2023
  • Salary: CA$42,277.00 - CA$49,232.00 / Monthly
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Job Detail

  • Job ID 26244

Job Description


Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families. With a range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 23 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto’s diverse communities. To learn more about who we are and what we do, we invite you to visit our website at www.stridestoronto.ca



The Urban Tele-Mental Health Coordinator is a permanent full-time position that enables coordinated access to psychiatry at the Hospital for Sick Children (SickKids).   Provides intake coordination and liaison support with community partners and SickKids Tele-Mental Health Services. Community engagement and outreach/promotion of Child and Youth Urban Tele-Mental Health Services to community partners across the Toronto and the GTA. 

Salary range:     $42,277.00 to $49,232.00 per annum 

Benefits:             Competitive Group Health Benefits, Defined Contribution Pension plan.

                            This position is represented by OPSEU local 567.

                            This is a full-time permanent role.


  • We provide a hybrid work model and competitive Group Health Benefits and Pension Plan. 
  • We provide opportunities for growth and professional development.
  • We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
  • We have a collaborative and supportive Senior Management Team
  • We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.



  • Support case workers with community referrals and liaise with SickKids to book and confirm virtual psychiatric consultation appointments.
  • Record all referrals in the Access database and document the status of the referral throughout the process.
  • To increase awareness and usage of the services.
  • Develop and maintain an outreach plan to ensure that community agencies are engaged and informed of the services.
  • Ensure representation of the urban site experiences within the Tele- Mental Health Network.
  • Identify need for community partnership development; manage and maintain existing partnerships.
  • To ensure documentation is recorded accurately and reflected in a summary report for the Ministry of Health.
  • Support the processing of fax referrals from primary care to Help Ahead for mental health services.


The following education, professional memberships and knowledge are a requirement for this role:

  • Post-Secondary Education in a Human Services or related field.
  • Knowledgeable of client databases. 
  • Ensuring confidentiality and recordkeeping.
  • Intermediate computer proficiency in order to use Microsoft Office, Outlook and other computerized systems and databases.
  • Minimum two years of administrative experience.
  • Knowledge of pulling statistics from both databases.
  • Knowledge of Microsoft Teams and Zoom. 
  • Knowledge of Microsoft Office. 
  • Knowledge of CYMH Services/Hospital Services.
  • Knowledge of UTMH Services through SickKids.
  • Knowledge of the Mental Health System.
  • Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
  • An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families. 
  • Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.



While not required, preference will be given to candidates with the following: 

  • Trained in Conflict Resolution.
  • Trained in CPR.
  • Knowledge of specialized agencies/services that may access services. 
  • Functional computer and client information system knowledge.
  • Knowledge of the cultural diversity of communities served by the organization.
  • Fluency in another language(s), including sign language.


As our work puts us in direct contact with young people and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain a Vulnerable Sector Police Check before commencement of their employment.



Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is June 4, 2023.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve.  Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to  increase the representation and inclusion of diverse groups within their workplace.  

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

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