Senior Operations Analyst

Full-time @Ontario Securities Commission in Business and Professional Services
  • Post Date : August 2, 2022
  • Apply Before : August 15, 2022
  • 2 Click(s)
  • View(s) 29
Email Job
  • Share:

Job Detail

  • Job ID 15542

Job Description

Enforcement Branch

Permanent, Full-time

File #22-46      

The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontario’s capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The mandate of the OSC is to provide protection to investors from unfair, improper or fraudulent practices, to foster fair, efficient and competitive capital markets and confidence in the capital markets, to foster capital formation, and to contribute to the stability of the financial system and the reduction of systemic risk. This mandate is performed through policy, operational, adjudication and enforcement work. The OSC also contributes to national and global securities regulation development.

We offer a diverse, fair and flexible work environment and take pride in our challenging and rewarding work.

The Enforcement Branch supports the OSC in delivering fair, vigorous and timely enforcement. The Enforcement Branch investigates and litigates breaches of securities laws in Ontario. Staff works closely with other securities regulators, self-regulatory organizations and law-enforcement agencies to enhance initiatives to fight misconduct. A strong enforcement presence assists in protecting investors from unfair, improper or fraudulent practices and fostering fair and efficient markets.

The Business Analytics and Solutions Unit of the Enforcement Branch is currently recruiting for a Senior Operations Analyst to actively identify and implement various strategic initiatives associated with business systems, applications, and processes, with a key focus on operational improvements across the various functions within the Enforcement Branch. This includes working closely with Branch colleagues and technology partners in an effort to continuously strive to improve resource-intensive processes, application development and data management to meet evolving Branch needs.

What will you do?

Business Analysis & Operational Improvements

  • Lead initiatives with Enforcement staff and other stakeholders to gather their input or feedback to develop a thorough understanding of the business goals, practices, and processes to identify gaps and translate them into solutions.
  • Liaise effectively with both Enforcement management as well as internal and external stakeholders on opportunities to improve processes and collaboratively recommend improvements.
  • Analyze business data related to our operations for the purpose of providing strategic advice to the management team and identify developments or improvements that impact the Enforcement Branch’s operational and regulatory functions.
  • Be responsible for operational improvements within the Enforcement Branch, with a focus on evaluating current functions and processes to streamline the operations and remove non-value-add functions. This includes reviewing current-state business processes across the Enforcement Branch via documentation review, and interviews, and facilitate end-to-end process reviews with Enforcement staff and managers.
  • Identify/find new sources of intelligence tools and resources, improving efficiencies around file management, referrals, and investigations uptake, and updating resources and tools.
  • Evaluate current Enforcement Branch data inventories, their purpose and KPIs tracked through these data sets.

Central Point of Contact and Stakeholder Engagement 

  • Act as a subject matter expert for the Enforcement Branch, collaborate with technology partners in Information Services and Decision Support branches and provide recommendations to support development of system requirements and design, testing plans, and artifacts/deliverables to ensure Enforcement Branch needs are met.
  • Lead meetings with working groups to gather information on the Enforcement Branch’s needs, processes and technology concerns, and provide relevant input to develop solutions.
  • Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities.
  • Lead, support and/or coordinate with the BAS Manager as the “spoke” representative for Enforcement on Digital Solutions branch “hub” initiatives or projects, gathering the necessary information Branch-wide or with other OSC branches and stakeholders, as appropriate.
  • Collaborate with the Manager to resolve process issues related to stakeholder or group decision-making, and to assist in identifying appropriate alternative actions where outcomes or processes are not effectively meeting current or anticipated Branch needs.

Project Management & Database Requirements

  • Participate in projects and strategic initiatives from inception to production, by leading in defining and recommending system enhancements, application design, reporting/data requirements and conversion activities.
  • Responsible for gathering a list of Enforcement systems and dependencies by gathering information from various units in the Branch to assist the Manager with business continuity planning.
  • Provide subject matter expertise to business leads, partners and the project team to assist with Enforcement requirements or process interpretation, and provide decision-making on Branch needs.
  • Develop a thorough understanding of the business goals, practices and processes to translate them into business and user requirements that define scope and specifications, and submit to the project team, as appropriate.

What do you need to succeed?

Formal education and qualifications related to information systems and operational business analysis, in addition to experience articulating business priorities and managing stakeholders, including:

  • Undergraduate degree in a technology or quantitative discipline, or an undergraduate and post-graduate degree in business, or a mix of education and experience. Law firm or regulatory experience is considered an asset.
  • 5-7 years’ experience in business systems/process analysis and development, with knowledge of full SDLC and project management processes.
  • 5-7 years of professional experience as a consultant or business analyst, preferably in the financial services industry.
  • 5-7 years of advanced MS Excel & MS PowerPoint experience, including experience developing project or consultant presentations.
  • Experience with analyzing volumes of data from a variety of sources and formulating data into simple, complete and concise qualitative and quantitative formats.
  • Experience working with CRM & Lotus Notes applications is considered a strong asset.
  • Experience working with datasets and making queries using applications such as Python or SQL is considered an asset.
  • Experience with reporting visualization tools (i.e. Tableau) is considered an asset.
  • Knowledge of operational improvement disciplines (Lean Six Sigma) and experience creating business requirements within the project management discipline is considered an asset.
  • Interpersonal, oral/written/presentation communications skills to document and present business needs, specifications, reports, project documents, and implementation plans.
  • Experience with developing effective working relationships with a variety of internal and external stakeholders at all levels.

Please ensure these are highlighted clearly in your cover letter and/or resume.

What’s in it for you?

  • An opportunity to make a difference and assist the Enforcement Branch and other internal and external stakeholders in implementing strategic initiatives to help protect investors from future harm
  • Work in a dynamic and challenging environment with a collaborative, progressive and high-performing team
  • Leaders who support your development through coaching and managing opportunities


  • Successful candidacy is contingent upon the successful completion of OSC and RCMP clearance.

Grow your career and make a difference working at the OSC!

Apply online at by Monday, August 15, 2022.

We thank all applicants for their interest in the Ontario Securities Commission. We will contact those selected for an interview.

Inclusion and Diversity at the OSC

The OSC is committed to diversity and providing an inclusive workplace. It is our priority to ensure employment opportunities are visible and barrier-free to all under-represented groups, including, but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ2S community, to achieve an employee demographic profile reflective of the demographic profile of Ontarians.

The OSC is a proud partner with the following organizations: BlackNorth Initiative >, Canadian Centre for Diversity and Inclusion >, and Pride at Work Canada >.


If you require an accommodation during the recruitment process, please let us know by contacting our confidential inbox

Visit Accessibility at the OSC >to review the OSC’s policies on accessibility and accommodation in the workplace.

Other jobs you may like

Translate »