Retail Sales Associate

@Toronto International Film Festival in Creative Arts/Heritage Email Job
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Job Description

Retail Sales Associate



Visitor Experience

Retail Sales Associates are responsible for providing excellent customer service in the TIFF Shop to drive sales and perform merchandising duties to ensure the shop is maintained and inventory is organized. This position will be reporting to the Sales Manager, Visitor Experience.


  • Demonstrate in-depth product knowledge and Interact with customers around the shop meet their needs and drive sales
  • Participate in merchandise handling, receiving and pricing and organizing
  • Perform accurate transactions on POS system
  • Open and close POS, prepare daily cash float and calculate daily deposit for the Finance department
  • Utilize POS database to complete purchasing and receiving paperwork for the Finance department
  • Review Shopify account, process online transactions, package and mail out products
  • Communicate with customer by email and phone to provide information and support
  • Set up and tear down promotional displays and pop up shop(s)
  • Maintain a clean and safe work environment, including dusting and cleaning of displays
  • Participate in the annual inventory count and conduct inventory spot checks throughout the year
  • Knowledgeable about services and programming available at the TIFF Bell Lightbox


  • December 16, 2021


  • 2+ years experience in retail and/or customer service position
  • Cash handling experience
  • Experience with Shopify and/or Givex considered an asset
  • Adaptable to a flexible work schedule including some evenings and weekends
  • Available to work for the duration of Festival

For a more detailed job description and posting please attached PDF

Attached Files

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