Manager, Investigations- 2 Opportunities

Full-time College of Nurses of Ontario in Business and Professional Services
  • Post Date : May 28, 2021
  • Apply Before : June 26, 2021
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Job Description

About CNO

The College of Nurses of Ontario (CNO), located in downtown Toronto, is the governing body for over 185,000 registered nurses (RNs), registered practical nurses (RPNs) and nurse practitioners (NPs) in Ontario, Canada. The nursing profession has been self-regulating in Ontario since 1963, a privilege granted to those professions that have shown they can put the interests of the public ahead of their own professional interests. It recognizes that Ontario’s nurses have the knowledge and expertise to regulate themselves as individual practitioners and to regulate their profession in collaboration with members of the public through CNO.

About the Role

There are two available opportunities to join CNO as Manager, Investigations. In this role, you welcome the opportunity to advance nursing regulation through the investigations function to support CNOs strategic purpose to protect the public by promoting safe nursing practice. You are passionate about quality of care, public safety, and maintaining public confidence in the integrity of the nursing profession, and in CNO as regulator. You are keen to enhance evidence-based practice/risk assessment, right-touch responses, and fair, inclusive, and effective approaches. Through this, you support the strategic outcome that nurse conduct will exemplify understanding and integration of the CNO standards of safe practice. Additionally, it will ensure that CNO is recognized as a trusted stakeholder to the public, nurses, and employers.

Your education and leadership experience in the health care environment (Opportunity 1) / health professional regulation (Opportunity 2) has prepared you to work with others to assure that processes and programs meet all requirements and stakeholder needs. You are adept at continuous process improvement, case management, stakeholder engagement, and inspiring high performance within a positive team culture. You are a critical thinker, and you are influential, and innovative in achieving desired results.

You will play a pivotal role by providing leadership to an assigned Investigations Team engaged in investigating complaints and reports relating to the care, conduct, and capacity of nurses in the public interest.

Reporting to the Director of Professional Conduct, your key accountabilities will be to:

  • Oversee and coordinate investigations team operations, in collaboration with second Investigations Manager, to ensure timely investigations that meet all regulatory, legal and policy requirements, in keeping with current best practice.
  • Ensure investigations teams are aligned with strategic direction and engaged, competent and equipped to carry out the investigative function.
  • Develop, implement, and maintain policies and procedures for effective case management informed by right touch regulation principles and data-driven insights.
  • Identify and execute efficiently continuous improvement projects or activities in collaboration with team and across teams, including for complex, concurrent matters and to innovate proactive approaches.
  • Implement and monitor operational plans and adjust plans as required, keeping staff engaged and informed.
  • Monitor key risks and report issues and emerging trends in a timely manner, reducing risk to public safety.
  • Foster and promote strong and open communication and collaboration across regulatory, strategic, and administrative functions to achieve the College’s regulatory mandate.
  • Establish and maintain relationships with external stakeholders related to investigations, such as other regulators, Public Health, Office of the Patient Ombudsman, related government programs, hospital/facility nursing executives, nursing associations representatives.
  • Hire, train, develop and evaluate employees accountable to the Manager in accordance with the policies of CNO and current best practices, building team capabilities and capacity.
  • Monitor the team budget, adjusting plans and programs as necessary. Keep the Director well informed of budget shortfall / project overages on a timely basis.


To be considered for the role of Manager, Investigations, you will have:

Opportunity 1:

  • Membership (or eligibility for membership) in CNO
  • 10 years demonstrated leadership skills and knowledge achieved through a combination of relevant nursing, teaching and management experience complemented by related educational qualifications at the post graduate level (Master’s degree in nursing, social work, health, public or business administration or related field)

Opportunity 2:

  • 5 years of wide-ranging investigation experience in providing leadership to a large staff group with high volume of complex, high risk work
  • Baccalaureate degree in law, and/or Master’s degree in health, social work, law, criminology, public or business administration or related field

Knowledge and Skills

To be successful in the role of Manager, Investigations, you will have:

  • Knowledge of relevant legislation, i.e., Regulated Health Professions Act, Nursing Act, PHIPA, Mental Health Act, etc.
  • Knowledge of case-management systems and benchmark setting practices
  • Knowledge of process improvement, program evaluation and project management
  • Knowledge of nurse entry to practice competencies, standards of practice, practice reflection and remediation an asset
  • Understanding of the health system and the broad scope of stakeholders who share a commitment to public safety and quality care
  • Ability to engage stakeholders within and outside the organization
  • Ability to create a positive working environment where team members are valued and recognized for their contributions
  • Exceptional verbal and written communication skills
  • Excellent critical thinking, analytical and problem-solving skills

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