FESTIVAL SEATING COORDINATOR

Contract

Full-time

Ticketing Operations

The Festival Seating Coordinator works with the Senior Manager of Ticketing & Customer Relations on the planning and execution of TIFF’s Festival internal ticket requests. The person in this role will be a liaison between internal departments, ensuring that their ticketing needs are met accurately and efficiently while maintaining positive relationships.

RESPONSIBILITIES:

• • Assist with overseeing all Festival internal ticket requests
  • Assist with creating and developing processes related to seating and ticketing requests.
  • Supervise Internal Ticketing staff to enforce TIFF’s ticketing policies and procedures.
  • Serve as a liaison between departments and Internal Ticketing to meet all ticketing requirements.
  • Closely monitors all holds for each event.
  • Provide administrative support to the Senior Manager of Ticketing and Customer Relations.
  • Prior to the start of any reserved event, review seat inventory and update maps for Festival venue teams.
  • Communicate event issues to appropriate departments and ensure they are resolved.

• Oversee the preparation of invoices and ensures payments are received.

• Assists departments with troubleshooting any client seating-related issues.
• Preparation of reports and lists involving ticketing system data and customers.
• Other duties as assigned.

JOB GRADE & SALARY OR RATE OF PAY:

• $20/Hour

TARGET CONTRACT DATES OR START DATE:

• June 26, 2023 –September 18, 2023

WORK LOCATION:

• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in office requirements: 
  • Minimum 2 days (November to May)
  • Minimum 3 days (June to October) 
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:

• Previous high-level guest or customer service-related experience is required
• Experience with professional event ticketing or patron management system (Archtics and Ticketmaster experience is an asset)
• Experience in data entry is an asset
• Available to work for the duration of the contract
• Detail-oriented and articulate with strong communications skills
• Personable and proactive team player with excellent communication skills
• Ability to be comfortable and efficient working in a fast-paced environment often requiring flexibility to deal with changing priorities and deadlines
• Ability to communicate and work well with others in a loud, fast-paced and sometimes stressful environment
• Strong customer service skills and ability to communicate with people with various levels of technical expertise
• Adaptable to a flexible work schedule, including some evenings and weekends.
• Strong Proficiency within Microsoft Excel
• Highly motivated and capable of both working independently and with a team 
• You work with multiple teams, sometimes up to 4 or 5. This means you have exceptional organizational and time-management skills
• Demonstrated commitment to diversity, equity, inclusion and accessibility in the workplace

HOW TO SUBMIT & APPLICATION DEADLINE:

• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of SUNDAY, JUNE 11, 2023. 

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. 

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.