Customer Care Associate (Remote)

Full-time StickerYou
  • Post Date : September 10, 2020
  • Apply Before : September 25, 2020
  • Salary: $16.00 - $19.00 / Hourly
  • Applications 0
  • View(s) 22
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Job Description

The Role Working in StickerYou Inc.’s Customer Care team, the Customer Success Representative is responsible for increasing and driving customer satisfaction, loyalty and retention by answering customers’ inquiries via email at an increasing volume. This role relies heavily on a strong ability to communicate clearly and handle deadlines in a fast-paced environment. The ideal candidate will assist in creating reports on customer trends and other department related matters as needed.

Requirements:

● Available to work evening shifts and weekends (rotation)

● High proficiency and quick learner in Google Apps and computer software

● Proven track record hitting and exceeding KPIs and assigned targets.

● Knowledge of Adobe Creative cloud (PhotoShop, Illustrator) and Acrobat Reader

● Experience in the graphic arts, printing, project/account (bonus)

You are also…

● Process and detail-oriented

● Problem-solving  ● Self-motivated ● Inquisitive ● Time management ● Empathetic listening ● Team Player

What you’ll be doing

● Investigate missing, incorrect and/or incomplete orders using the available information

● Establishes customer loyalty and retention by responding to customer inquiries quickly and respectfully

● Collaborate with the production department in regards to customers orders, trending issues, and quality concerns

● Brainstorm strategies to improve outward communication, gain actionable insight on customer issues and increase employee morale

● Communicate openly with management about concerns regarding processes, user experience, software and/or employee issues

● Provide solutions that maintain customer satisfaction and follow established policies

● Tag customer inquiries to accurately monitor trends and develop customer-centric strategies

● Complete special projects when assigned or given by the Customer Experience Team Lead

● Alternative responsibilities may be added

Attached Files

Required skills

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