Contract @Toronto International Film Festival in Creative Arts/Heritage
  • Post Date : May 2, 2022
  • Apply Before : May 11, 2022
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Job Description




Audience and Community

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film. 

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:


Reporting to the Senior Manager, Audience & Community, the Coordinator, Volunteers will work with the Audience and Community department to prepare for the 2022 Toronto International Film Festival by overseeing the orientation, training, and scheduling of TIFF Volunteers and Volunteer Captains. This is a great opportunity for anyone with an interest and/or background in volunteer management, arts administration or talent acquisition.


  • Lead the planning, logistics and execution of all online and on-site orientation and training sessions, including leading onsite volunteers.
  • Collaborate with internal departments to coordinate volunteer requests and build schedules 
  • Update and edit the Festival Volunteer Orientation manual, Festival Volunteer Captain Orientation manual, Festival Youth Volunteer Orientation manual, Venue Volunteer Training manuals and Festival Volunteer Captain Training manual.
  • Oversee volunteer scheduling process and communication with internal teams and volunteers, with the assistance of one assistant and one intern
  • Responsible for volunteer onboarding, including dissemination of volunteer t-shirts and passes
  • Coordinate the seasonal staff training plan and schedule.
  • Co-lead a selection of Volunteer surveys, including the Post-Festival Volunteer Feedback Survey, Post-Training Survey, and the Diversity Assessment.
  • Create a comfortable, inclusive and welcoming atmosphere where all staff and volunteers feel appreciated and engaged
  • Organize and maintain tracking documents, database information and schedules in Volgistics, pull reports in Artifax 
  • Complete a post mortem report at the end of the Festival and assist with post-Festival administration and database clean-up.


  • Job Grade 2
  • $20 /Hourly


  • May 30, 2022 – September 30, 2022


  • 1 or more years of proven experience working with volunteers
  • 1 or more years of experience directly supervising staff, interns or co-op students
  • Experience in recruitment, screening, and training of large groups of people
  • Highly proficient computer skills (knowledge of Keynote, Word, Excel, Gmail, Google Docs, InDesign, etc.) 
  • Working with contact or scheduling databases (experience with an online volunteer management tool is an asset) 
  • Previous training in the Accessibility for Ontarians with Disabilities Act an asset
  • Comfortable presenting to and engaging with large groups of volunteers and staff in a personable and professional manner
  • Create a comfortable, inclusive and welcoming atmosphere where all volunteers feel appreciated
  • Strong organizational skills with extreme attention to detail 
  • Ability to multitask, with a willingness to adapt to shifting priorities and circumstances
  • Comfortable working in a fast-paced, open-concept environment
  • Ability to handle confidential information in a discreet manner
  • Ability to handle difficult situations and people with positive, problem-solving attitude
  • This position requires being in office on a regular basis, aligning with our Flexible Work from Home Policy.
  • Adaptable to a flexible work schedule including some evenings and weekends


  • All applications must be submitted online through TIFF’s Career Centre.
  • Please upload your cover letter and resumé as one PDF, before the deadline of Wednesday, May 11, 2022


We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.  Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at or 416-599-8433 x2013. We strive to provide reasonable accommodations whenever requested.

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