Caseworker

Full-time Ontario Public Service in Social services
  • Post Date : March 30, 2021
  • Apply Before : April 16, 2021
  • Salary: $1,212.87 - $1,456.97 / Weekly
  • 3 Application(s)
  • View(s) 104
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Job Description

CASEWORKER

Organization:

Ministry of Children, Community and Social Services

Division:

Social Assistance Programs Division – Ontario Disability Support Program, Toronto Region

City:

North York, Scarborough, Toronto

Job Term:

4 Permanent, 6 Temporary

Job Code: 10503 – Welfare Field Worker 2

Salary: $1,212.87 – $1,456.94 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad – definitions

Posting Status: Open Targeted

Job ID: 162317

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

* 1 BILINGUAL position
* 9 Unilingual positions

What can I expect to do in this role?

You will:
• provide customer service and consultation to clients
• collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• plan and deliver information sessions to clients and stakeholders, on community-based employment supports

How do I qualify?

Mandatory

For the bilingual position, you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Customer Service and Communication Skills

  • you can provide effective customer service to clients with disabilities
    • you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
    • you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
    • you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
    • you have interviewing skills to conduct interviews with clients by phone or in person
    • you have effective listening skills to determine client needs and make appropriate referrals

Knowledge

  • you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
    • you have knowledge of labour market trends
    • you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions

Analytical, Planning and Organizational Skills

  • you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
    • you have demonstrated analytical skills to collect, document and evaluate information
    • you are able to work in a team environment

Note

Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Additional Information

Address:

  • 1 Bilingual Temporary, duration up to 12 months, 47 Sheppard Ave E, Toronto, Toronto Region
  • 1 Temporary, duration up to 12 months, 47 Sheppard Ave E, Toronto, Toronto Region
  • 1 Temporary, duration up to 12 months, 5639 Finch Ave E, Scarborough, Toronto Region
  • 1 Temporary, duration up to 12 months, 786 Lawrence Ave W, North York, Toronto Region
  • 1 Temporary, duration up to 12 months, 1 York Gate Blvd, North York, Toronto Region
  • 1 Temporary, duration up to 12 months, 1880 Eglinton Ave East, Scarborough, Toronto Region
  • 1 Permanent, 47 Sheppard Ave E, Toronto, Toronto Region
  • 2 Permanent, 111 Wellesley St W, Toronto, Toronto Region
  • 1 Permanent, 1 York Gate Blvd, North York, Toronto Region

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