The mandate for the Social Assistance Operations Division is to design, deliver, support and oversee person-centered, responsive and accountable social assistance services in Ontario, focused on improved outcomes, service quality and sustainability. The division combines policy and delivery expertise with strong partnerships across the Ontario Public Service, municipal and First Nations Governments and beyond to achieve its objectives.
The Social Assistance Central Services Branch (SACSB) offers you a collaborative working environment focused on delivering high caliber service, progress, and continuous improvement. We pride ourselves on not only focusing on delivering high caliber service for Ontarians, but also in how we deliver – with a supportive organizational culture that values diversity, inclusion and ongoing growth and development.
Please note : The majority of this role will be done virtually, however work locations/headquarters will be assigned based on the home addresses of successful candidates in proximity to the following possible locations – Barrie, Belleville, Bracebridge, Brampton, Brantford, Brockville, Burlington, Cambridge, Chatham, Cornwall, Guelph, Hamilton, Hawkesbury, Kenora, Kingston, Kirkland Lake, Kitchener, Lindsay, London, Mississauga, Newmarket, North Bay, North York, Orillia, Oshawa, Ottawa, Owen Sound, Pembroke, Peterborough, Renfrew, Sarnia, Sault Ste Marie, Scarborough, Simcoe, Smiths Falls, South Porcupine, St Catharines, Stratford, Sudbury, Thunder Bay, Toronto, Windsor, Woodstock
What can I expect to do in this role?
As a Case Presenting Officer, you will:
• Review and assess cases when disability applicants appeal ministry decisions regarding eligibility
• Conduct in-depth investigations into eligibility of disability clients
• Prepare and present cases on behalf of the Ministry at Social Benefits Tribunal Hearings
How do I qualify?
• You must be able and willing to travel throughout the province as required
• You have knowledge of judicial/appeal proceedings related to social assistance
• You have knowledge of medical adjudication practices
Research & Analytical Skills
• You have demonstrated the ability to research, interpret and apply detailed knowledge of the Ontario Disability Support Program Act and related legislation, regulations and policies
• You have demonstrated analytical, evaluation, problem solving and organizational skills
Communication & Interpersonal Skills
• You have demonstrated verbal and written communication and presentation skills to explain disability programs, legislation, regulations and clients rights and responsibilities, write detailed reports, cross-examine witnesses and closing arguments
• You have proven negotiation, interpersonal and relationship building skills with the ability to apply tact and diplomacy in dealing with confidential and sensitive information
• You are able to negotiate resolutions with clients and legal representatives
• You are able to work effectively independently and as part of a team
• You are proficient with software applications including Word, Excel, Outlook, Access and databases
OPS commitment to diversity, inclusion, accessibility, and anti- racism
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.