Amended – Client Liaison Agent

Contract @Ontario Public Services in Social services
  • Post Date : March 17, 2023
  • Apply Before : March 30, 2023
  • Salary: $25.02 - $29.09 / Hourly
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Job Detail

  • Job ID 22727

Job Description

Are you a motivated team player that measures individual success through team success? The families we serve are our top priority. We are a fast-paced, high-volume organization that is committed to client-focused service.

We are dedicated to improving the lives of families, empowering them to plan for the future and achieve economic and social stability. We need innovative, efficient, and committed team players to build our clients’ confidence and accomplish our commitment to Ontario families. We are looking for someone who can think outside the box.

**This recruitment will also be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next fourteen months following the conclusion of the competition.

Amendment note: Two bilingual (French and English) vacancies have been removed from this posting and will be re-posted separately in the near future.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

Family support matters can be sensitive and challenging, especially when children are involved. When our clients need a helping hand, you will be there to answer the call. As a front-line client service provider, you will think client first, making every effort to work with clients to ensure they know how our program works and ensure families are getting the funds they are entitled to. From explaining how our program works, to developing and maintaining positive and respectful client relationships, you will work to assure our clients that their cases are in good hands.

Please note: candidates must be available to work any 7.25 hour shift between 7:45 a.m. and 5:30 p.m. from Monday to Friday.

How do I qualify?

Client Relations, Interpersonal, and Communication Skills

• You are able to provide client service on sensitive issues with tact, diplomacy, respect and inclusiveness
• You have experience providing quality customer service in a high-volume, client-focused environment
• You have experience working effectively as a team member to support team goals
• You can explain and disseminate detailed information on enforcement actions
• You can communicate sensitive issues and confidential information
• You develop resolutions for a positive client experience

Analytical, Organizational, and Time Management Skills

• You have proven analytical skills to identify and apply key terms of court orders, review and prepare files for enforcement action, and respond to client inquiries
• You can use problem-solving skills to resolve client and case management issues
• You can process financial documents and clarify payment issues
• You can achieve targets and standards by effectively organizing your priorities and time

Technical Knowledge

• You have demonstrated ability to interpret and apply policies and procedures as well as ability to acquire knowledge of legislation in order to explain support requirements to clients and assist in the enforcement and management of family support issues
• You have the ability to develop a general understanding of courts and legal systems to obtain and assess accuracy of legal documents, explain processes, and provide status of cases to clients
• You can operate computer hardware and software and financial systems to enter data, conduct research, prepare routine correspondence, as well as learn new applications and databases

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