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Yorktown Family Services

Overview

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Company Description

Yorktown Family Services (YFS) is a fully accredited community service agency comprised of an infant, child, and youth mental health centre; a women’s shelter and community-based violence against women services; and an integrated services site offering rapid access to multiple mental health, primary health, and social service programs for youth and young adults. For over 25 years Yorktown has been providing immediate access to a wide range of services in Toronto’s most vulnerable communities to support and equip women, children, youth and families to create positive change in their lives.

Our Mission

YFS supports and equips women, children, youth and families to create positive change in their lives.

Our Vision

Women, children, youth, and families live in safe and healthy
relationships
 and communities.

Our Values

The perspectives of communities that we work with inform our values and guide our actions. Our strategic planning activities reaffirmed YFS’s values. These values will guide our work on a daily basis and have influenced our strategic directions.

  • Respect: We base our decisions and actions on preserving the dignity of our clients by ensuring their expressed needs are central in informing both the services we provide, as well as their delivery models.
  • Accountability: We own goals and are responsible for the results.
  • Responsiveness: We adapt and quickly take action to fulfil our stakeholder needs.
  • Learning: We search for ways to do things better and build our capabilities to achieve results.
  • Excellence and innovation: We consistently and creatively deliver high standards of service.
  • Collaboration: We work with others to achieve remarkable results for our clients, communities, and cause.
  • Diversity, cultural competency and equity: We are aware of, value, and accommodate people’s different backgrounds and cultures and treat them equally and fairly.

Philosophy and Service Approach

Yorktown’s service approach for all programs is one that reflects a strength-based, client-centred, collaborative process and considers the child/youth and /or family within their whole context. This holistic approach supports the individual needs and preferences of each service participant and recognizes the importance of family, community and culture. Yorktown is committed to delivering accessible services which is reflected in our flexible service hours, collaborative and responsive programs and availability to meet clients in the community when appropriate and necessary. Some programs are provided in specific languages and for all programs interpreters are used as needed.  All services are provided in a confidential manner and include a comprehensive range of prevention, early intervention and treatment programs.

Yorktown does not discriminate against anyone based on race, colour, place of origin, ethnicity, citizenship, ancestry, native language, creed, gender, sexual orientation, marital status, family status, age, economic condition, place of residence, physical and mental ability.

Yorktown is committed to creating and maintaining an environment that is safe and free from harassment and discrimination.